Anyone else struggling with DFAS account recovery?

Military Law Discussions
1

I’m trying to verify my DFAS pay from my deceased husband for a home loan, but I can’t remember my MyPay login. I tried the password recovery, but nothing’s coming to my email (checked spam too). I even called DFAS, but they’re closed for the day. Anyone dealt with this before? What should I do next?

2

I had a similar issue last year. Have you tried contacting DFAS during their business hours? Their support is usually helpful if you can get through.

3

Cameron said:
I had a similar issue last year. Have you tried contacting DFAS during their business hours? Their support is usually helpful if you can get through.

Yeah, I’m planning to call again tomorrow. Just wish they had a 24/7 help desk for stuff like this.

4

Cameron said:
I had a similar issue last year. Have you tried contacting DFAS during their business hours? Their support is usually helpful if you can get through.

Totally agree! DFAS customer service hours can be super inconvenient. Hope you get through tomorrow.

5

Did you try Military OneSource? They can sometimes help with navigating stuff like this. Their website’s pretty easy to use.

6

Dakotah said:
Did you try Military OneSource? They can sometimes help with navigating stuff like this. Their website’s pretty easy to use.

Oh, I didn’t even think about that! Thanks, I’ll check their site tonight.

7

Dakotah said:
Did you try Military OneSource? They can sometimes help with navigating stuff like this. Their website’s pretty easy to use.

What’s Military OneSource? Never heard of it.

8

@Olin
It’s a resource for military families. They help with all sorts of stuff—finances, legal issues, and more. Check out militaryonesource.mil.

9

If you’re in a time crunch for your loan, maybe ask your lender if they’ll accept older pay statements temporarily?

10

Case said:
If you’re in a time crunch for your loan, maybe ask your lender if they’ll accept older pay statements temporarily?

Good idea! I do have some old ones lying around. Hopefully, they’ll work for now.

11

FYI, sometimes those recovery emails take hours to show up. Might be worth waiting a bit longer.

12

Ray said:
FYI, sometimes those recovery emails take hours to show up. Might be worth waiting a bit longer.

Ugh, good to know. I’ll keep an eye on my inbox just in case.

13

I’d recommend explaining your situation to DFAS customer service tomorrow. They might be able to expedite things for you.

14

Chen said:
I’d recommend explaining your situation to DFAS customer service tomorrow. They might be able to expedite things for you.

Thanks, I’ll definitely do that. Fingers crossed they’re helpful.