My son tried to renew his ID at a kiosk at the Mount Juliet police station, but it just said he wasn’t eligible. His ID doesn’t expire until November 3rd, so IDK why it didn’t work. Anyone know what’s going on or what he needs to do? He’s had the same ID for years, so maybe it’s something new?
Sounds like there could be something with the system or maybe it’s due to him being over 21 now? I know when you hit 21, you sometimes need to renew in person. Could be that.
Could it also be that he’s trying to get a REAL ID? That requires an in-person visit to verify your identity, so the kiosk might not be set up for that.
Maybe the kiosk just wasn’t updated or something? It could be a glitch in the system. If everything’s the same as before, maybe try again later or call them to check.
Was his address recently updated or anything? If there’s something like a change in his address, even though it’s the same, it could cause issues with the kiosk.
Maybe the kiosk is just being picky about certain things, like documents or age changes. If you’re sure there’s nothing missing, I’d recommend going to the driver’s station like they said. They’ll have a clearer answer for you.